Kapisa Ayurveda

Refund and Returns Policy

Refund and Returns Policy

Last Updated: September 2026

At Kapisa Ayurveda, your satisfaction is our priority. We stand behind the quality of every product we sell. Please read this policy carefully before making a purchase. This policy complies with applicable consumer protection laws and is aligned with Google Merchant Center guidelines.

1. Return Eligibility

  • Items must be returned within 7 days of the delivery date.
  • Products must be unused, unopened, and in their original packaging with all seals intact.
  • A valid proof of purchase (order ID or invoice) is required for all returns.
  • Items damaged due to misuse, negligence, or improper storage are not eligible for return.

2. Non-Returnable Items

Due to health, hygiene, and safety regulations, the following items cannot be returned once opened or used:

  • Opened Ayurvedic consumables — oils, powders, tablets, capsules, syrups, or any ingestible/topical products
  • Gift cards or promotional vouchers
  • Products clearly marked as “Final Sale” at the time of purchase
  • Customised or personalised orders

3. How to Initiate a Return

  1. Email us at info@kapisaayurveda.com with:
    • Your Order ID / Invoice Number
    • Product name and reason for return
    • Clear photographs of the product and packaging
  2. Our team will respond within 2 business days with approval and return instructions.
  3. Pack the item securely in its original packaging and ship it to the address shared by our support team.
  4. Retain the shipping receipt and tracking number — you will need it for status updates.

4. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item sent by us — return shipping is fully covered by Kapisa Ayurveda.
  • For all other eligible returns, the customer is responsible for return shipping costs.
  • We recommend using a trackable shipping service. We are not responsible for items lost in transit.

5. Refund Process

  • Once we receive and inspect the returned item, we will notify you (via email) of the approval or rejection of your refund within 2 business days.
  • Approved refunds will be processed within 5–7 business days to your original payment method (credit/debit card, UPI, net banking, or wallet).
  • Original shipping charges are non-refundable, unless the return is due to a defective or incorrect item sent by us.
  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer — please provide your bank details at the time of return request.

6. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered:

  • Contact us at info@kapisaayurveda.com within 48 hours of delivery.
  • Attach your order ID and clear photographs/video of the item and packaging.
  • We will arrange a free replacement or a full refund — at your discretion.

7. Exchanges

We offer exchanges only for items that are defective or damaged upon delivery. If you need an exchange for the same product, please contact us within 48 hours of receiving your order with photo evidence. Exchanges are subject to product availability.

8. Order Cancellations

  • Orders can be cancelled within 12 hours of placement — before they are dispatched.
  • Once an order has been shipped, it cannot be cancelled. You may initiate a return after delivery as per this policy.
  • To cancel, email us immediately at info@kapisaayurveda.com with your order ID.

9. Late or Missing Refunds

If you have not received your refund within 7 business days of approval, please:

  1. Re-check your bank account or payment app.
  2. Contact your bank or card issuer — processing times may vary by institution.
  3. If the issue persists, email us at info@kapisaayurveda.com with your refund approval confirmation — we will investigate and resolve it promptly.

10. Contact Us

For any return, refund, or exchange queries, please reach out to us:

  • Email: info@kapisaayurveda.com
  • Website: kapisaayurveda.com
  • Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

This policy is subject to change without prior notice and is governed by applicable Indian consumer protection laws. Please review it periodically for any updates.